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Shipping & Returns

Shipping & Delivery

We can ship to virtually any address in the world. To estimate shipping costs, see our price guide below: 

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Shipping Carrier:

  • We use Australia Post and Fastways to ship our packages. 
  • Dispatch usually takes place within 1 business day, however in some cases it may take up to 3 business days.
  • If you require an order urgently, let us know in checkout comments so we can prioritise dispatch.

Conditions for Shipping & Deliveries

  • We are closed on Friday afternoon's, Saturday’s and public holidays. All orders received during these times will be processed on the next business day.
  • Next Business Day delivery for regional & remote areas, including the Northern Territory and Nth QLD during wet season, may take 1-2 more days to arrive at their destination.
  • Please note: Although we use highly reputable carriers for deliveries there may be occasional unforeseen delays due to issues beyond our control such as; airport air-freight delays, poor weather or spot security checks. However, these are rare. We cannot accept responsibility for these circumstances beyond our control and delivery charges are therefore non-refundable.

Returns Policy

You may return a new, unopened/unused item within 14 days of placing your order for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

If you are returning an item due to change of mind, you will be required to pay the shipping back fee as well, unless you physically return it to our retail location.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 


 

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