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You may return items within 14 days from time of order for a full refund. This is on condition it is in the same condition as when it was received, i.e. unopened and/or unused.
If the item received was different to what you ordered, or it is defective, we will pay the return shipping costs. If, however, the return is solely due to change of mind, you will need to pay the return shipping costs or bring it into our Melbourne shop.
You should expect to receive your refund within 1-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.